Help & support
Real people answer every request. Here's how to reach us and how to get going fast.
Contact support
Email support@tridentdeal.com or, inside the app, open the menu and choose Help & support. You'll get a ticket number by email right away, and a reply from the Trident team, usually within one business day.
Get started in five steps
- Pick your target area. In My Criteria, add the ZIP codes you buy in and the property types you want (single-family, multifamily, condos, mobile homes, land).
- Let Hunter search overnight. Hunter checks your ZIP codes for every distress signal and adds new owners to your list while you sleep.
- Find phone numbers. One tap skip traces the new owners. You pay $0.08 only for each number found.
- Start the conversations. Text the owners from your business line. Replies land in your Inbox, and hot replies alert you right away.
- Make offers. Open a deal to run the numbers and send an offer from the Deal Command Center.
Put Trident on your phone
Trident works in any phone browser and can be added to your home screen like an app. In the app, open Settings and scan the QR code with your phone. Then, on iPhone, tap Share and Add to Home Screen; on Android, tap the menu and Install app.
New to Trident?
Start with a 7-day trial for $8, and the $8 goes into your wallet to spend on real leads. See every price on the pricing page.
Frequently asked questions
How do I contact support?
Email support@tridentdeal.com, or open the menu in the app and choose Help & support. Every request gets a ticket number and an email receipt, and replies come from a real person.
I forgot my password. What do I do?
Click Forgot password on the log-in page and enter your email. You'll get a link to set a new one. Email addresses are not case sensitive, so Jane@Example.com and jane@example.com are the same account.
How do I cancel or change my plan?
Open Billing in the app and choose Manage plan. You can switch plans or cancel anytime, with no contract. Your wallet balance always carries over.
Why was I charged for a skip trace?
Skip tracing costs $0.08 per phone number found. When no number is found you are not charged. Every charge appears in your wallet history in the app with the date and what it was for.
My wallet ran out. Is my work safe?
Yes. Your leads, deals, notes and lists are never deleted when your balance runs out. Paid actions such as skip traces, texts and Hunter's overnight searches simply pause until you add funds or turn on auto-reload in Billing.
Can I text and call anyone on my list?
Texts go out from your registered business number, and anyone who replies STOP is opted out automatically. AI voice calls only go to owners who have agreed to receive a call, because federal law requires that consent for AI or prerecorded calls. You can still call anyone yourself from the dialer, following do-not-call rules.
Can I get my data out?
Yes. Contacts, lists and campaign results can be exported to CSV from the app. Your data is yours.